Maintenance Support Contracts

Emergency call being handled

Hima-Sella currently provides maintenance support contracts to a large section of its customer base throughout the United Kingdom and the world. These contracts cover a number of continents, with emergency engineer response offered together with a variety of support services being provided.

Flexibility is essential when providing these services and, as such, Hima-Sella formulates bespoke maintenance cover for systems that require this type of contract. Through its extensive knowledge and expertise, Hima-Sella is able to provide the right people for the right application ensuring swift resolution to any maintenance requirement. The typical services offered within any support contract are:

  • Technical Helpdesk Facilities
  • 24/7 Emergency Engineer Availability
  • Planned Maintenance
  • Systems Archive Management
  • Site Services

Once a contract has been agreed, Hima-Sella will allocate a team of qualified engineers to cover the requirements of the system. These engineers will have relevant experience and technical capability within the rail sector and also the required certifications to work within critical environments such as mainline, underground and on board railway related sites.

Time is invested as part of the service, in ensuring the engineers are kept up to date with site familiarisation visits and also system reviews ensuring they are aware of the latest features and structures of the systems they are maintaining. Customers also gain access to a dedicated maintenance management and administration team, to ensure the smooth running of their individual maintenance contracts.

Reports and information relating to the site services are provided on a quarterly basis, ensuring that customers are fully aware of progress being made during the contract period as well as any potential enhancements, which could be made to the system, increasing its functionality and integrity.

Support contracts are adapted to each client’s requirements. The structure of these can be tailored providing full maintenance services or as a combination to the clients in house or contracted first line maintainer. A flexible approach to contract management means that Hima-Sella can offer either fixed price service contracts or ‘Pay-as-you- Go’ equivalents.

  • Improved Efficiency of and Productivity of Installed Systems over time
  • Continued Operation of Plant
  • Reduced System Downtime

Please contact us for further information

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